This Privacy Policy describes how HealQuora Health and its affiliates (collectively “HealQuora Health, we, our, us”) collect, use, share, protect, or otherwise process your personal data through our website https://healquorahealth.com (hereinafter referred to as the “Platform”).
You may be able to browse certain sections of the Platform without registering with us. Please note that our services are offered only in India, and your personal data will primarily be stored and processed in India.
By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you agree to be bound by the terms of this Privacy Policy, our Terms of Use, and any applicable service/product terms and conditions, and agree to be governed by the laws of India, including data protection and privacy laws. If you do not agree, please do not use or access our Platform.
Collection of Information
We collect personal data when you use our Platform, services, or interact with us during the course of our relationship. This may include, but is not limited to:
- Name, date of birth, address, phone number, email ID
- Identity/address proof information (if shared)
- Sensitive data such as payment details, biometric information (with your consent)
We may also collect information about your behavior, preferences, and transactions on the Platform. Information shared directly with our third-party partners will be governed by their privacy policies.
Use of Information
Your personal data is used to:
- Provide and improve our services
- Process and fulfill orders
- Resolve disputes and troubleshoot issues
- Enhance your customer experience
- Communicate offers, products, and updates
- Conduct surveys, research, and analysis
- Detect fraud, prevent misuse, and enforce our terms
Sharing of Information
We may share your information with:
- Our group entities and affiliates
- Business partners, service providers, logistics partners, and payment gateways
- Government agencies or law enforcement, when legally required
We ensure that sharing is limited to what is necessary to provide services or comply with legal obligations.
Security Precautions
We adopt reasonable security practices to protect your personal data against unauthorized access, misuse, or disclosure. However, the transmission of data over the internet cannot be guaranteed as completely secure. You are responsible for maintaining the confidentiality of your account credentials.
Data Retention & Deletion
You may delete your account via your profile settings or by contacting us. Once deleted, you will lose all associated information. We retain data only as long as necessary for business, legal, or fraud-prevention purposes.
Your Rights
You have the right to access, update, and correct your personal data directly through the Platform. You may also withdraw your consent by contacting us, though this may limit access to our services.
Consent
By using our Platform, you consent to the collection, storage, use, and sharing of your data in accordance with this Privacy Policy.
Changes to this Policy
We may update this Privacy Policy from time to time. Please review it periodically. Significant changes will be communicated as per legal requirements.